Returns & Exchanges Policy
If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee. Please note that shipping charges are not refundable.
Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges made without prior authorization will not be accepted.
All returns/exchanges must be returned to MensDesignerShoe.com in their original condition, in original packaging, including shoe dust covers and all tags. MensDesignerShoe.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
Not all items are eligible for return/exchange. Some sales/closeout items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item by a “all sales are final” or “no returns or exchanges” notation. All custom order items will not be eligible for return or exchange, these are items that are special ordered / produced specifically for an individual customer, this will be notated on the product page of the custom items where this applies.
